31 Dec

Bed In a Box vs. Bed In Boxes?

FloBeds’ Talalay Latex Mattress Return Policy vs. Competitors

When it comes to ordering anything online, it’s very important that the company you buy from has a reasonable return policy. After all, you may spend hundreds or even thousands on a particular product (especially a mattress), so why shouldn’t you get a refund if you’re not fully satisfied? That’s why more online mattress companies offer 30-, 60- or even 90-day return policies that allow you to fully gauge the comfort of your new bed before committing to it. But, are all of these policies as good as they seem?

Companies like Casper, Saatva and more understand the importance of ensuring that their customers make a confident purchase decision, and thus have instituted their own money-back policies. However, while some mattress companies promise easy returns, this isn’t always a guarantee. In fact, some businesses leave buyers with a hefty disposal fee or hidden return fee, despite offering a “full money-back guarantee.” And, unfortunately, this makes it difficult for customers to be completely satisfied because they don’t want to go through the hassle of the return. Instead, they (sometimes regretfully) keep the mattress they purchased to avoid the headache of getting a refund or exchanging the product. It may have been better to go with a different, more reliable company from the beginning (perhaps one that sells quality Talalay latex mattresses).

Testing a mattress’ quality is fairly difficult. If you go to a showroom, you don’t get to immerse yourself in the full experience that you would get at home. And, if you order online, you must keep the mattress in pristine condition to return it, and you may still have to pay a disposal, return or shipping fee. Some companies may list these conditions on their website, while others might hide the details in fine print that most consumers won’t catch. 

Additionally, there may be outside factors that play a role in returning your mattress that can have damaging effects on the mattress company itself. For example, as The New York Times journalist Ron Lieber points out in this “Your Money” article, some companies have to use third parties like 1-800-Got-Junk to have workers haul the mattress away, and this can cost companies as much as $118 (or more) per mattress return. For this reason, it’s highly recommended that customers do their homework and take notes of the mattress they truly want before ordering. 

Now that you have an understanding of the behind-the-scenes of mattress returns, you might be wondering, “Where does FloBeds stand with their return policy?” We’re glad you asked. First and foremost, we offer our unique Goldilocks Guarantee which allows customers the opportunity to change the firmness of their Talalay mattress very easily. Rather than offering a flat-out return process, our customers are able to purchase firmness layers (or cores) over 20 years of their Talalay latex mattress‘ life without ever having to send anything in. The layers can be added to the mattress to fit the customer’s specific comfort requirements, and they cost as low as $75 per core for the first two orders within five years. But, if you are still unsatisfied, we will refund your full order within 100 days of purchase without any questions. However, please note that this does not include the cost of shipping, and there are other factors involved with items like foundations or adjustable beds.

If we’re being transparent here, 95% of customers have reported complete satisfaction with their purchase, so it’s unlikely that you will find discomfort when resting your body on one of our Talalay latex mattresses. But, if you would still like to learn more about our Goldilocks Guarantee return policy, or have questions about our Talalay mattresses, research our selection or contact us today and we’ll be happy to assist you!

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