By Hema Parmar and Matthew Campbell
September 17, 2018, 9:23 AM PDT
Sunham’s 1,400-thread sheet set found to have count of 505
Company’s products also sold at Bed Bath & Beyond and Amazon
A supplier of bedding to Macy’s Inc. is under scrutiny in Texas for allegedly misleading consumers about the quality of one of its products.
Sunham Home Fashions markets its four-piece Barrett Collection queen sheet set as having a 1,400-thread count. Yet a third-party test commissioned by the state’s Agriculture Department found it has a thread count of 505, “which constitutes a materially false, misleading or deceptive act or practice,” the agency said in a July 25 letter.
Four-piece Barrett CollectionSource: Macy’s.com
“TDA has determined the distributor, manufacturer and retailer may have engaged in deceptive acts and practices within the State of Texas,” according to the letter sent to Sunham’s New York office, Sunham Bedding Ltd., and Macy’s, and obtained by Bloomberg.
Thread count is the term for how many threads are in each square inch of material. Broadly speaking, the higher the count, the softer and more pricey the sheets.
Sunham President Jane Bognacki initially said she would speak with a reporter, but then didn’t respond to subsequent voicemails or emails. Macy’s declined to comment.
Vartest Laboratories conducted the test on the sheet set. The state agency, in its letter, called for the companies involved to either stop selling the sheet set or to accurately repackage it to reflect the correct thread count.
As of Sept. 17, Macy’s was still offering the Barrett Collection sheet set, which is made of a cotton and polyester mix. The queen-size set has a list price of $200 on the retailer’s website, though a sale and extra discounting brought the price to $55.99. The package back says the set is made in India. Amazon.com Inc. and Bed Bath & Beyond are among other retailers that carry products from closely held Sunham, which was founded in Hong Kong in 1962.
The TDA also recommended that the Texas Attorney General and U.S. Federal Trade Commission investigate further and, if they determine deception occurred, “prosecute said actions to the fullest extent of federal and state law.”
The state’s Agriculture Department can enforce penalties on Texas-based companies, according to spokesman Mark Loeffler. But in situations where a company is based outside of the state, it refers the case to the Attorney General’s office and the FTC.
Kayleigh Lovvorn, a spokeswoman with the Texas Attorney General’s office, confirmed receipt of the letter, though declined to comment further. A spokesman for the FTC declined to comment.
This isn’t the first case of alleged linen fraud. In 2016, Target Corp. ended its relationship with textile giant Welspun India Ltd. after the retailer discovered that 750,000 sheets and pillowcases labeled as Egyptian cotton under the Fieldcrest brand didn’t contain any Egyptian cotton and were made from a mix of lower-quality fibers. Target, whose investigators analyzed sheet fibers under microscopes and tracked their supply chain, had been Welspun’s second-largest customer, behind Bed Bath & Beyond. Target offered refunds to customers.
original article can be found here:
FloBeds has been wary of thread count claims for some time: see earlier article here:
I got into the mattress business while a student at Stanford University in 1971. It was supposed to be a summer job…but that’s another story. Back then, like now, there were businesses that would say or promise anything to get a sale. They usually sold really cheap products for as much as they could get.
Twenty years ago we started selling our Latex Mattresses on the “World Wide Web”. It turns out it is a great marketplace. We provide lots of information and images to anyone who is interested. And we customize every mattress for every customer. We guarantee each sleeper will get the firmness they needed. Or their money back.
For the next 18 years we enjoyed competing in the “new” Internet space. Other companies copied our design… but that’s to be expected with such engineered comfort. Some used similar quality latex and sold through stores for $1,000 to $2,000 more. Others used inferior foams and sold for less. No one matched our customer service. And our business grew steadily.
A new trend started. Create a review site. Charge the companies you review a percentage of any sale generated by a clicks to the mattress site. Real review, or con? Here is a sad, but true, news article on the state of affairs: The War To Sell You A Mattress Is An Internet Nightmare
Over 200 new bed-in-box stores are selling on the internet. Many make some bold claims:
1) “Our One Perfect Design fits everyone”– this buy the the dominant online store that now has 3 models, and has discontinued that “perfect” original one.
2) “All Natural” — except for this, that and oh yeah, that too.
3) “Designed by a Rocket Scientist” — it worked for Tempurpedic, why not try it?
4) “Look an unbiased review site that says we’re great!” (they only have to pay the review site $50 to $100 per sale generated!)
5) “Trust Us” — yeah, right.
We are lucky to have 20 years of satisfied customers who are repeat customers and tell their relatives and friends about FloBeds.com.Our business will hold steady through these “Mattress Wars”… and after the shake out… our name and address will be the same.
FORT BRAGG, Calif. — FloBeds.com stands out in mattress cyberspace with a service-oriented, customized approach to better sleep, one that is powered by Talalay latex. The company, with roots that go back to the glory days of the waterbed industry, was a pioneer in the online bedding arena, which it entered before the turn of the century.
Yes, you read that correctly.
Bedding innovator Dave Turner turned to the World Wide Web way back in 1995, when he put a pressure-relief waterbed mattress online, hoping to draw the interest of hospitals and health care facilities.
“When the Internet came out, I decided to put this hospital bed online so I wouldn’t have to travel,” Turner recalled. Hospitals weren’t interested, but Turner heard from a far more important group: Consumers. “Boy, the rest of the world came to the site,” he said. “Soon we were shipping our components around the world.”
A few years later, tired of dealing with truck lines that couldn’t provide quality home delivery of his beds, Turner designed a foundation system that could be shipped via UPS. With that product, the company could ship a complete bed via UPS in “four manageable boxes,” Turner said.
Yes, the company was a pioneer in the boxed bed category, too.
Turner, who entered the waterbed business in 1971 as a summer job, found his career instead. “Here I am still in the bedding business, much to the chagrin of my Dad,” Turner said in an interview with Furniture Today. “He wanted me to be a lawyer like him.” But the challenges of running a retail business won out over a legal career.
Turner stumbled onto Talalay latex at a trade show, visiting the company then known as Latex International, now known as Talalay Global. He quickly became a passionate supporter of that bedding material, which the company’s website (www.FloBeds.com) describes as “the premier material in bedding.”
Talalay latex “delivers a unique buoyant but conforming quality that relaxes muscles and relieves tension, lifting away the pressures of the day while you sleep,” the retailer says. FloBeds, which began selling Talalay latex online in 1997, now offers only that material to its customers, fashioning it into its FloBed, available in a variety of feels. It has been selling Talalay latex exclusively since 2005 and offers products in both natural and blended versions. The company says it offers a wide range of Talalay latex mattresses, starting with some with super-soft convoluted foam toppers, and providing five core options.
FloBeds’ unique VZone layer features six zones that can be configured in any way the consumer wants, using firm, extra- firm, medium or soft latex panels that are interchangeable. As part of its commitment to customer service, the company will offer any latex zone panel for no charge in the first 100 days, giving consumers the chance to dial in a different feel.
FloBeds touts its Goldilocks Guarantee, giving consumers a chance to change the firmness anytime for the 20-year life of the mattress. “Life happens,” the company says. “Change is inevitable. Make sure your mattress can change with you.”
A commitment to help customers find the bed that is best for them continues to drive the company, says Dewey Turner, Dave’s son, who is general manager. “We really stress service,” Dewey Turner said. “We want to make sure their bed is right for them. That’s our No. 1 goal. Being online is like living in a small town. If someone has a problem, everyone hears about it. We don’t want our customers to have any problems with our beds.”
Dave Turner says FloBeds looks at its customers like family. “Once you buy a FloBed you are part of our family,” he said. “Our designs insure your FloBed will be Just Right. If you need to change the firmness of your bed to make it right, today or years from now, just give us a call. You’re likely to get one of the Turner family. And because you are our extended family, we get right to what we need to make your mattress just right, everyday and every year.”
FloBeds has a showroom at its Fort Bragg headquarters but sees most of its customers in cyberspace. When you’ve been selling online for more than two decades, that adds up to a long list of satisfied customers, the company says.
We at FloBeds searched the world for what we believe to be the finest materials to make beds out of. With an extra effort to keep our cozy materials natural, we start with ticking made of organic cotton. Our organic cotton stretch knit cover has a 4 way stretch and truly compliments the latex foam rubber its encasing. Keeping chemicals out of the equation, next we use an organic wool as our batting in the quilted top, but we also use organic wool as our flame barrier. Quilting the organic wool to all sides of our mattress keeps us flame safe, with out the use of any chemicals. We often say, “you cant judge a bed by its cover, but its a good place to start.” While the cover is fantastic, and if we could think of a way to make it any better, you better believe we would! Like choosing a life long partner, when you choose a mattress, its whats inside that really counts. We use only the highest quality latex foam rubber, 100% Natural Oeko tex Certified Talalay latex. We customize the firmness level for each sleeper, we personalize each bed for each sleeper. We have the ability to change it once its setup in your home. If it just does not work out for you, you have 100 nights to return it. This is the future in sleeping, this is the FloBed Latex Mattress. We’ve been here for over 30 years, and you can bet your mattress we’ll be here many many more.
The Pacific Gray Whales are migrating north right now—and maybe you should too!
As you might know, Flobeds is located in Fort Bragg, CA, a small town nestled between the redwoods and the sea in Northern California. We would love to invite you to join us in celebrating Fort Bragg’s 36th Annual Whale Festival, which honors the migration of the Gray Whale all the way from Baja back to its ancestral feeding grounds in the Bering Sea. It’s the perfect excuse for you to heed nature’s call and get moving, migrating up or down the coast of the Pacific Northwest to spend the weekend in Fort Bragg, California this March 16th – 18th.
Why watch the whales in Fort Bragg? Not only does the small town boast a coastal trail perfect for whale watching—over three miles of walking and running paths along the coastal bluffs—but it is also home to the Noyo Center for Marine Science. The Noyo Center has in its collection the world’s largest Orca on display (a 26ft articulated skeleton of a Killer Whale), and the skeleton of a 73ft Blue Whale that washed onto the Mendocino shores a few years ago. Last year alone, the Noyo Center brought marine science education to over two thousand kids in local schools. And you can see the magic for yourself: the Blue Whale Skeleton will be on display for the 36th Annual Whale Festival! Join locals in a 5K run along the coastal trail, help them preserve the whale bones with an annual painting and preservation session, or just enjoy the local brewery, wineries, and artistry. See ticket info and the full list of activities here: http://mendocinocoast.com/fort-bragg-whale-festival
Flobeds is a proud sponsor of the Noyo Center. In honor of the whale festival, we are offering a five percent discount and a matched donation to the Noyo Center when you purchase one of our personally crafted latex mattresses with the code WHALE (enter on FloBeds Cart page above “Noyo”). Want to try out the mattress while you’re in town? Several inns and B&Bs on the coast carry our beds, so you can sleep on it before you buy it. Otherwise, stop by our showroom on Redwood Avenue or visit our website to learn more.
But do you really need an excuse to marvel at one the earth’s greatest creatures? Come join us to celebrate the Gray Whale in Fort Bragg, California!
Bryna Turner grew up in Fort Bragg watching her dad, mom, and three siblings follow their various, varied, surprising dreams. She followed hers down equally divergent paths to find success as the twenty-seven-year-old author of a lauded New York play, Bull In A China Shop, heading for Chicago in May, and playing in Mendocino this summer. Lincoln Center of the Arts awarded the coveted Emerging Artists Award for 2018 to Bryna, one of only eleven artists in the country to earn the honor.
When my dad was growing up, he thought he wanted to be a lawyer like his father. And yet, he was always thinking up and executing business plans. He ran a paper route so well he quickly began subcontracting neighborhood kids to work for him. He started a backyard circus that cost a nickel for entrance, and then ran the grill himself, making a killing selling hotdogs. He was a young inventor too—he made a small device to electrocute his brothers who had their own weapons of choice—Andy’s throwing knives and Scott’s blow dart. By the time he was studying political science at Stanford University, he had no plans to go into business. But when he walked into a summer job at a waterbed store only to have the owner call him from Mexico offering to sell him the business at cost, Dave Turner knew he had to seize the opportunity.
Almost forty years later, my dad has taken the business through many iterations. It has transitioned from a waterbed store, to a wholesale mattress delivery operation, to what it is today: a business making high-end customizable latex mattresses. But no transition was as dramatic as the decision to move from the Bay Area to Fort Bragg, California. As the youngest of Dave and Anne Turner’s four children, I’ve often wondered: why in the world did they do it?
“We wanted to raise our children in a community,” Dave says. “Katie and Dewey were about to enter middle school, and we didn’t want them going to schools with metal detectors,” Anne says. The truth is: my dad was born in Fort Bragg, CA and he wanted his kids to have access to the same kind of small town childhood he enjoyed. And once back in Fort Bragg, my dad returned to one of his own childhood hobbies: inventing. Within a few years, he’d developed a patent for a hospital bed. Eager to get the idea out into the world, but reluctant to leave his family for long periods of time peddling the product on the road, he turned to a brand new technology in 1995: the internet.
“I thought I’d be able to get the attention of hospitals online, but instead, I got people from all over the world looking for a good mattress”—and so my dad got to work developing a mattressperfect for individuals. Today, the Flobed is one of the most customizable mattresses on the market. And it’s all made here in Fort Bragg, California, making it one of the only local manufacturers left on the coast.
My dad’s business ethos is surprisingly simple: “everyone is built differently; your mattress should be too.” But his attention to difference, his insistence on listening to what each person needs and not trying to solve individual problems with a one-size-fits-all solution—that’s the key to his and my mother’s parenting too. Or, at least, it’s the only answer I can come with to explain how different each of us four kids have turned out to be.
Take my sister, Katie Turner-Carr, for example. Like our father, her entrepreneur spirit started young—with lemonade stands, and a keen sense of business. But it was our mother’s footsteps she thought she’d follow in.
Anne Turner graduated with a degree in fine art from Saint Mary’s College of Notre Dame. Her life plan was simple: “I was going to be a painter who lived alone. And drank a lot.” Instead, shortly out of college, she met my father. She already had a boyfriend; he asked to be her friend. Three weeks later, he proposed. “I just have to break up with my boyfriend,” she said. Thirty-eight years of marriage and four kids later, my mom has cycled through a few art forms. She worked with acrylic paints—until she had my brother, Dewey, who bit through the paint tubes. So she switched to weaving—until she had my brother, Patrick, who took a scissors to her loom. She had taken her first quilting class while pregnant with me, and so when we moved to Fort Bragg, California, she was thrilled to find the local quilting group. Now she’s been a quilter for twenty-seven. She was the featured artist at the local quilt show in 2013, and has taken home dozens of ribbons through the years. People’s Choice is her favorite category.
My sister is also an artist. She studied studio art at UC Santa Cruz, focusing on painting. Her paintings are large and abstract, filled with beautiful colors and geometric shapes. After college, Katie got a job at Santa Cruz Sock Shop and Shoe Company, where she quickly became one of the star employees. By twenty-five, she had already managed two sock stores, and had idea for her future: she would open her own sock store back in FortBragg, California. My father was skeptical. Would a community as small as ours sustain such a business? He imagined the majority of her business would be tourists. She imagined the opposite: locals. “Everyone needs socks,” she said. Why Fort Bragg? Her reasoning wasn’t too different from my parents, back in 1992—she wanted start both her business and her family in a community. So in 2006, my sister returned home to start the next chapter of her life. Her first store was twelve by fourteen feet carved out of the front of the Flobeds building on Redwood Avenue. Because the store was so off the beaten path, all of her customers were locals—and the business flourished. By 2008, she was able to move to Laurel Street, right n the middle of downtown, where she remains today. And by 2009, she and her husband, Marshall Carr, had started their family.
And her art? My mom thinks Katie has merged the two passions: “It’s a study in color, just walking into that store.” Plus, she’s busy working on two other masterpieces at the moment: her daughters, Rowan and Zoey, ages 8 and 6.
Our brother Dewey Turner never expected to be running the family business—partly because working for our father isn’t easy. For reference, I was only employed at Flobeds for a month before I was fired for insubordination. Our brother Packie lasted only one summer. And Katie was never foolish enough to take the job. Dewey, however, worked his way up from shipping, to sales, to general manager. If you have a question about the daily operation of Flobeds, you will be directed to Dewey. He knows every moving piece in the complicated business, and keeps things running smoothly. But before he was our father’s right hand and a family man in his own right—he and his wife Jamie have two wonderful daughters who he is quick to describe as the light of his life— he was a rebellious high school basketball star who couldn’t wait to get out of town.
Dewey’s passion for basketball was so extreme, and his three point average so high, that he was once targeted for a nasty technical foul that scratched his cornea. He left the court bleeding from the eye, and my mother drove him to the eye doctor. He only had one question for the doctor: “Can I finish the game?” And he did—wearing an eye patch. His passion for the game is contagious—as an assistant coach to the varsity team, he keeps the players enthusiastic about what they’redoing. But the first fire he lit was closer to home: our brother, Packie.
Packie recalls getting obsessed with basketball right when Dewey made the Varsity team. At the age of nine, he started studying Dewey’s games. He practiced dribbling one hundred times with each hand, daily. He and Dewey convinced my dad to lay down cement in part of the backyard, making a half court for them to practice. Packie was outside nearly every day, practicing his three point shot. By high school, he was a two-time league MVP. He went to college on an athletic scholarship, and was on a team all four years.
So, we were all surprised when, after college, he announced he wanted to join the bed business. He had developed a mattress topper in one of his business classes, and he had a business model that looked pretty good. He knew the industry, and knew he could use a few of my father’s suppliers. He and his wife, Bianca, moved back to Fort Bragg to start their company, Bed Bandits. But to support them while the business was starting, Packie also continued his constant side business: training kids in basketball.
It was this side business that eventually changed Packie’s life. One of the kids he trained in the Bay Area went away to a basketball camp—and his skills blew away the other trainers. The next thing Packie knew, he was being headhunted by the camp. But he wouldn’t be won so easily: “They wanted me to sign a non-disclosure, non-compete contract, and I said, look: you didn’t invent the game of basketball. I won’t sign that.” Meanwhile, he continued trying to make his mattress topper business take off. That is, until he got the next call: to help train Steph Curry.
Now, Packie is a full-time professional basketball skills trainer. His clients range from five year-olds to NBA starters. He just opened up his own gym in the bay area, where he and his wife live now, and he sometimes travels with a few of his top clients. He’s had to leave the mattress business to the professionals—Flobeds absorbed the topper business.
As for me, I might seem like the family outlier. I’m the only one of the four kids who hasn’t yet moved home and attempted to run a business. In fact, after practically growing up inside the family business, I was very determined never to go into business for myself. So, I studied the exact opposite: theatre. There’s nothing less profitable in the world than theatre, which almost always runs at a loss. And, because of how time-consuming it is, you’re almost always losing money while you’re doing it. Plus, it’s horribly temporary. You’re basically making a product that costs more than most people are willing to spend, only reaches a very limited group of people, and then disappears. It’s the world’s worst business plan—and one of the world’s oldest art forms.
I didn’t think I’d become a playwright. I thought maybe I’d be an actor. Then I realized that was a lifetime of waiting for someone else to say yes to you. So, I thought maybe I’d be a director. Then I realized I wasn’t very interested in where everyone was standing. I even tried my hand at sound design, listening to the same two seconds of material hundreds of times before I finally gave in to the inevitable: I’m a writer. I’ve always been writing, privately, while acting publically. Finally, I put the two together and discovered—I was horrible at it. Not good at all. But I really wanted to learn.
After graduating from college, I moved to New York City, where I lived in strangers’ homes as a dog-sitter for two months before I found my own apartment and job. I wrote on my lunch breaks, and between phone calls at work. I wrote sort of desperately those first few months. Eventually I applied to graduate school, and started at Rutgers University in New Jersey—which I commuted to from Brooklyn, spending two hours on the train each way three days a week. I kept my part-time job in the city, and took on another part-time job as a TA.
When I graduated from Rutgers, I had hoped to be in a significantly better place than I had been when I enrolled. Instead, I was literally in the same place: same studio apartment, same underemployment. And then, within that same month, I got a row of rejection letters from various institutions I had applied to, and went through a horribly messy breakup. I sat down with a friend and swore that I would never write again, “At least no more comedies. And I’m never going to write about love again.” My friend nodded. Then he asked me to remind him of that one story I was so obsessed with. By the end of the day, I had the first draft of Bull in a China Shop.
Six months later, I was walking down the street with another friend when I got a phone call. It was the artistic director of LCT3, the emerging artist wing of Lincoln Center. He said, “I want to produce your play, what do you think about that?” I said, “I think you’re crazy.” After the play’s success, my mother called me, laughing. “You’re a business now,” she said.
For years, my dad has been signing off his Flobeds emails with a joke advisory statement about his product: “your dreams may vary.” But it’s come to mean a lot more than that to us. Your dreams may vary—not only from each other’s but also over time. “Sometimes the dream changes,” my mother says looking back over the last nearly forty years she’s spent with my father, looking at the life they’ve managed to build together by adapting, changing. Where you are, what you’re doing, what the goals are—it can all change. At Flobeds, they have a warrantee called the Goldilocks Guarantee: “Life happens; people change. Your mattress can change with you.” Paying attention, making the right changes for yourself, your family, and your future—that’s what we’re all about in business and in life.
It’s the adaptability instinct that my dad brought to city council when he joined in 2002, right as the local lumber mill, the city’s largest employer, was shutting its doors. He ran with the slogan: “Focus on the Future,” and was already imagining a time whenthe trestle over Pudding Creek would be useable again, when the coast along the mill site would be cleaned and opened for public use, and when we might even have our own local marine science center. After 15 years on council, those dreams have all become realities. Each time I come home, I walk the newly opened South Coast trail, remembering how difficult the process was, how far-fetched it seemed at times. And as the path turns and leads to the Noyo Center, my dad always speeds up, taking me to the container that houses the blue whale bones, excitedly talking about the day they’ll be displayed for all to see. All these years later, and he’s still chasing the whale on the horizon—just like all of us.
20 years ago we introduced the FloBeds Layered Talalay Latex Mattress. Back then we spent a lot of time explaining the benefits of latex foam rubber in a mattress. The superior qualities of Talalay Latex made it pretty easy: comfortable, natural, healthy and durable. Demonstrating the advantages of sleeping on a buoyant, breathable and baby-safe Talalay mattress was not difficult. In 1997, convincing someone they should consider ordering a mattress on line was a different story.
We knew we had to make it risk free, so we designed our mattress to be the first personally crafted latex mattress. Need if firmer or softer, just take out a layer and replace it with the firmness you need. And if you can’t get it right.. get your money back! Unheard of in those days.
Over the last 3 years, a 100 new mattress companies have realized that customers like to order from the convenience of their home. Enter the hucksters and snake-oil sales types, which leaves you asking: Trick or Treat?
At FloBeds we guarantee no tricks, all treats and sweet dreams. How can you tell? Look around the web… our customers love us. Check out the website. Email or call us! We take care of our customers… we always have and always will.
After you realize we are a family business that has a 20 year online record of excellent service offering the best mattresses in the world, Talalay Latex, you know have found the bed of your dreams.